SHIPPING AND DELIVERY

SAME DAY DELIVERY

We are glad to bring our customers great value and service. That’s why we provide SAME DAY delivery from our store in Qatar.

DELIVERING TO ALL OVER QATAR

We are proud to offer our delivery services to all over Qatar.

LOST/MISSING PACKAGES SHOE QATAR

lost and missing packages are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

DELIVERY TIME

delivery time varies by location. These are our estimates: Location *Estimated Shipping Time Doha 5-10 pm wakra and al wukhair 5-10pm al shamal 2-10pm al khor 3-10pm hilal 7-8pm outside doha 3-10pm Max delivery time – 6 hours from 4-10pm. *This doesn’t include our processing time. *All delivery times exclude traffic delays.

TRACKING INFORMATION

You will receive an whats app message once your order is being delivered.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages,. If you have any other questions, please contact us and we will do our best to help you out..

Order cancellation

All orders can be cancelled until they are delivered. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and delivering process has started, it can be cancel but please inform us immediately

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during delivery. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! Customers will be responsible for paying return delivery costs. We do not issue the refund if: your order does not arrive due to factors within your control (e.g. providing the wrong delivery address) *You can submit refund requests within 1 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.